What guarantees or assurances come with purchasing a reconditioned Rolex from us?
Each reconditioned Rolex from Steven Charles Quance is assessed for authenticity, condition and operation, with its details explained clearly before purchase. You will also receive guidance on the applicable written guarantee, returns terms and ongoing aftercare, including servicing and repairs where appropriate.
When you purchase a reconditioned Rolex from Steven Charles Quance, the principal assurance is that the watch is assessed for authenticity, condition and operation before it is offered for sale. The specific written guarantee, returns terms and aftercare available will be explained for the individual watch, so you can make an informed decision before completing the purchase.
Authenticity and inspection
Each watch is examined with attention to its identity, movement, case, dial, bracelet and other relevant components. Its reference, serial information and visible condition are checked against the details provided for the watch. Where a watch contains replacement or non-original components, or has undergone previous work, this should be identified and discussed rather than left for the buyer to discover later.
Operational checks are also carried out as appropriate. These may include consideration of timekeeping, winding, setting, date or other complications, bracelet operation and general condition. A pre-owned or reconditioned watch should not be treated as equivalent to a factory-fresh model, and any significant marks, restoration, replacement parts or limitations will be covered in the product explanation.
Written guarantee
The applicable written guarantee provides assurance that the watch meets the condition and operational description given at the point of sale, subject to its stated terms. Before purchase, ask us to confirm:
- the length of the guarantee and the date from which it applies;
- which parts and faults are covered;
- whether the guarantee covers the movement only or includes other components;
- any exclusions, including accidental damage, misuse, magnetism, moisture damage or normal wear;
- the process for reporting a concern and arranging an assessment; and
- who is responsible for approved repair, servicing and associated arrangements.
Guarantee coverage is not a promise that a pre-owned watch will remain free from routine wear. Straps, bracelets, seals and other wear-sensitive parts may require attention over time, particularly where the watch is regularly worn. The written terms are therefore important and should be retained with the purchase documentation.
Clear information before purchase
You will be given relevant details about the watch’s age or provenance where available, condition, servicing or reconditioning work, included accessories and available paperwork. Box and papers can support a watch’s history, but their presence does not replace a proper assessment of the watch itself. If a service history or water-resistance test cannot be verified, this should be treated as an important point to clarify before wearing the watch in conditions where moisture may be present.
Returns and consumer rights
Any returns arrangement will be explained as part of the purchase terms. If you buy online or at a distance, statutory consumer rights may apply in addition to any voluntary guarantee, although exceptions and conditions can differ depending on the circumstances of the sale. A voluntary guarantee does not remove your legal rights where the watch is not as described, is not of satisfactory quality or is not fit for its intended purpose.
Inspect the watch promptly when it arrives, keep the packaging and documents, and contact us without delay if anything differs from the agreed description or if an operational concern develops. Do not arrange work with another repairer before speaking to us if you believe the issue may fall within the guarantee, as unauthorised work can affect the available remedy.
Aftercare and ongoing support
Our support does not end at the sale. Depending on the watch and the work required, we can advise on servicing, repairs, bracelet or clasp issues, refinishing, water-resistance requirements and other aspects of ownership. We can also discuss valuation and future care. A service recommendation is based on the watch’s condition and use; it is not automatically evidence that the watch was defective when purchased.
For complete clarity, the guarantee that applies to your chosen Rolex is the one recorded in the written purchase documentation. If you are comparing watches, ask for the guarantee terms, inspection findings and aftercare options for each model rather than relying on a general statement about reconditioned Rolex watches. This gives you a clear record of what has been checked, what has been disclosed and what assistance is available after purchase.
The written guarantee for your reconditioned Rolex records what has been checked and what support is available after purchase. Its length, covered components, exclusions and claims process apply to the individual watch, so review these terms before completing your purchase.
Keep the guarantee with your receipt and watch documentation. If a fault develops, contact us before arranging work elsewhere, as unauthorised repairs or servicing may affect the available remedy. The guarantee complements, but does not replace, your statutory consumer rights.