What guarantee do I have regarding the quality and durability of remodelling work?
Our jewellery remodelling work is checked against the agreed design and specifications, with the quality of workmanship and any newly supplied materials covered by the written guarantee provided for your project. The guarantee does not normally cover accidental damage, misuse, normal wear and tear, or weaknesses in the original jewellery, and we will explain the specific terms and aftercare requirements before work begins.
The guarantee for jewellery remodelling covers the quality of our workmanship and, where applicable, the newly supplied materials used to complete the agreed work. We check the finished piece against the approved design, specifications and instructions, and provide the applicable guarantee terms in writing before work begins. The exact cover depends on the nature of the alteration, the materials involved and the condition of the original jewellery.
What the guarantee normally covers
- Workmanship that does not meet the agreed specification.
- Faults arising from the way the remodelling or alteration was carried out.
- Problems with newly supplied components or materials where these are covered by the agreed terms.
- Reasonable remedial work where a covered fault is identified within the applicable guarantee period.
Before approving the work, we will discuss the design, intended use, materials, setting method and any relevant risks. This information is recorded so that the finished piece can be assessed against a clear specification rather than a general expectation of how it should look or perform.
What is not usually covered
A remodelling guarantee cannot normally cover damage or deterioration caused by circumstances outside the workmanship itself. Exclusions commonly include accidental impact, loss, misuse, neglect, unauthorised repairs or alterations, exposure to unsuitable chemicals, and normal wear and tear. Surface marks, thinning of metal, worn settings and scratches can occur through everyday use and are not automatically evidence of defective work.
The guarantee may also exclude weaknesses that were already present in the original item. Older jewellery can contain worn claws, thin sections, previous repairs, fractures, solder joins or stressed metal that are not always visible until the piece is handled or dismantled. We assess these risks before work starts and will explain where additional repair, strengthening or replacement is advisable. If a pre-existing weakness is retained at your request, the related limitation will be made clear in the written terms.
How quality is checked
Following completion, the piece is inspected for the agreed dimensions, proportions, finish, security of settings, quality of joins and overall operation of any moving parts or fastenings. Stones are checked for appropriate seating and security, although no setting can make a gemstone immune to impact or wear. The jewellery is also cleaned and finished in accordance with the agreed design, with any relevant care instructions provided when it is returned.
Where an issue appears to relate to the remodelling work, contact us promptly and stop wearing the item if continued use could worsen the problem. We may ask to inspect the piece, the surrounding materials and any evidence of damage before confirming whether the matter falls within the guarantee. If it does, the appropriate remedy will usually be agreed after assessment, which may involve adjustment, repair or reworking of the affected area.
Looking after remodelled jewellery
Following the care guidance is important because the durability of a remodelled piece depends on both the construction and how it is worn. Remove jewellery for activities that may expose it to impact, pressure, chemicals, heat or abrasion. Store pieces separately, check settings and fastenings periodically, and arrange professional inspections when recommended. A guarantee does not replace routine maintenance or cover damage caused by failing to follow reasonable care instructions.
The guarantee applies to the completed work described in your documentation; it does not guarantee that an inherited, remodelled or previously worn item will have the same strength, condition or value as a newly manufactured piece. It also does not necessarily provide a valuation, insurance cover or a guarantee that the item will increase in market value. Those matters are assessed separately.
If the design, materials or scope of work changes after approval, the guarantee terms may need to be reviewed and updated. Keep the written specification, receipt, valuation or related paperwork, as these documents help establish what was agreed and support any future aftercare enquiry. Your statutory rights are not affected by any guarantee offered for the work.
The guarantee for jewellery remodelling applies to the agreed workmanship and any newly supplied materials, rather than guaranteeing that an older piece will perform like newly made jewellery. Before work begins, we record the design, materials, setting method and any known weaknesses so the completed piece can be assessed against clear specifications.
If a fault appears to result from the remodelling itself, contact us promptly and stop wearing the item if continued use could cause further damage. We will inspect the piece and, where the issue falls within the written guarantee, agree suitable remedial work. Accidental damage, normal wear, misuse, unauthorised alterations and weaknesses already present in the original jewellery are not normally covered.